Question 1

WHAT ARE THE SHIPPING METHODS AND COSTS?

Accepted Answer

United Kingdom:
 Free Trackable Shipping is included with all orders
 
International:
Frees Trackable Shipping is included with all orders over the value of £150

Orders under £150 will be subject to a small fee determined by exact location

Please note, the timeframes are estimates for delivery and don’t include execution time that is mentioned for each piece.

Regarding international shipments, please take into consideration possible delays with custom clearances.

If your order is urgent, please get in touch before you submit your order so that we can confirm timeframes.

Question 2

CAN I TRACK MY ORDER?

Accepted Answer

Absolutely.

All parcels are shipped via a registered and trackable service.

You will be able to track all details from the moment it leaves our studio.

Question 3

WHICH COUNTRIES DO YOU SHIP TO?

Accepted Answer

We are based in United Kingdom and we ship worldwide.

It is possible that some countries take a little longer for delivery and custom clearances so please contact us if you have any questions.

Question 4

HOW DO INTERNATIONAL SHIPMENTS WORK?

Accepted Answer

For International orders, outside of the UK.

Customs are charged when the parcel is delivered in the destination country.

These charges must be paid by the recipient of the parcel.

Customs policies and import duties vary from country to country. We have no control over these charges and please understand that we cannot confirm what the exact cost would be.

If you are unsure then we advise you to contact your local custom office for current charges before you order, to avoid any misunderstandings or unforeseen charges.