Question 1

CAN I CHANGE MY MIND?

Accepted Answer

We kindly advise to choose your pieces carefully as due to the delicate nature of each item we are unable to offer refunds or exchanges after delivery.

Special care is taken to ensure that all listed items are described and photographed as accurately as possible to show handcrafted details and colours of each piece.

Please read the item details carefully, consider the provided dimensions and colours.

In case you are unsure about what might be a proper choice to match your gown and hairstyle or for general questions, please get in contact and we will happily assist you.

Question 2

CAN I RETURN CUSTOM ORDERS?

Accepted Answer

Due to the personalised nature of custom orders, we are unable to accept any refunds or exchanges.

Question 3

WHAT IF MY ITEM IS FAULTY?

Accepted Answer

We have a high attention to details and quality check each piece multiple times before shipment.

We are proud of our attention to detail, craftmanship and creativity and we want you to fall in love with your piece as much as we loved creating it.

We are taking all necessary measures to make sure that each piece is safely packed and shipped via a registered and trackable shipping service.

However, we do understand that sometimes things can go wrong.

We activate under UK Consumer Law we will repair or replace an item that arrives damaged.

In the highly unlikely event that something has gone wrong, please dont hesitate to get in contact and we will happily assist you.

RETURNS AND EXCHANGES

CAN I CHANGE MY MIND?

CAN I RETURN CUSTOM ORDERS?

WHAT IF MY ITEM IS FAULTY?